Benefits of a Data Recovery Plan

Worry-Free

Ontrack offers decades of expertise in data recovery with a very high success rate.

Money-Back Guarantee

If Ontrack cannot retrieve data due to covered data loss events, SanDisk will refund you the full plan price1.

Affordable Solution

Without a Data Recovery plan, single drive recoveries under Ontrack’s Standard Service Level can range from ~$1,000 – $2,0002.

Our Trusted Partner

SanDisk is proud to partner with Ontrack by KLDiscovery, a global leader in data recovery since 1985. Ontrack delivers top-tier data recovery, email extraction and restoration, data destruction, and tape management services.

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Proprietary data recovery and management solutions

Worldwide cleanroom facilities

Engineering expertise with 30+ years of experience

With Ontrack’s dedicated team of research and development engineers, the company has developed hundreds of proprietary and customized solutions over the past 30+ years to recover data from tapes, hard drives, solid state drives, flash media, mobile devices, virtual environments, operating systems, and a myriad of other storage devices.

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Frequently Asked Questions

What is the coverage period of my plan?

Data Recovery Plan coverage starts on the product shipment date. It will be active for 2 or 3 years from that date, depending on the plan duration you selected for your device.

How do I track my claim?

Your claim will be assigned a case number and a dedicated Ontrack customer support representative who can provide status updates anytime via email.

How will my data be returned to me?

Within the Plan Term for the Data Recovery Plan you purchased, we will provide your recovered data on a replacement device that is equivalent to your original product. After data recovery is completed, the original device will be sent by Ontrack to SanDisk to be processed for destruction.